Plan your
stay
A short guide to how things work at Hotel Simba, so there are no surprises when you arrive. Most of it is the ordinary practical detail of a stay: when the doors open for check-in, how the parking is arranged, what the house rules cover, and what is served on the premises.
If anything below needs clarifying for your particular trip, the front desk is reachable at any hour and happy to help.
Arrival and departure
The desk is staffed through the night, so a late arrival is never a problem as long as the room is reserved. If you expect to reach the hotel outside the usual window, a short message in advance is enough to keep everything straightforward.
- Check-in
- From 1:00 PM to 12:00 AM. Guests arriving earlier are welcome to leave luggage at the desk while the room is prepared.
- Check-out
- From 12:00 AM to 12:00 PM. Let the desk know the night before if you plan to leave very early.
- Minimum check-in age
- Guests must be at least 18 years old to check in.
- Cancellation and prepayment
- Policies vary by accommodation type. Please review the conditions attached to the booking option you select, as they differ between rates and room types.
What applies to everyone
The rules are short and applied consistently, which keeps the hotel quiet and predictable for the people staying in it. If you have a question about how one of them affects your booking, ask before you arrive rather than at the desk on the night.
- Children
- Children of all ages are welcome to stay at the hotel.
- Cribs and extra beds
- Cribs and extra beds are not available, so please plan the bed arrangement around the room types offered.
- Pets
- Pets are not allowed anywhere on the premises.
- Payment
- Cash is not accepted. Please arrange payment by another accepted method.
The two things guests ask about first
Free private parking is available on site. A reservation is required, so please mention your vehicle when you arrange your stay and we will hold a space for you. In this part of Greater São Paulo, keeping the car with you overnight removes a genuine daily inconvenience.
Free Wi-Fi is available in the public areas of the hotel. It is worth knowing in advance if you plan to work during the stay, since the connection is not extended into the guest rooms.
Services
The front desk operates 24 hours a day, and room service is available if you would rather eat or order without leaving your room. Late arrivals, early departures and last-minute questions are all handled at the same desk, by people who are there through the night.
Food and drink
There is a bar on the premises, and breakfast is served at the hotel. Ask the front desk about the arrangements for your stay when you check in, since the timings are easiest to confirm on the day you arrive.
Ready when you are - and tell us if you are driving
Reserve the room first, then mention the car, the arrival time and anything else out of the ordinary. Everything above is easier to arrange in advance than at the desk on the night itself.
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